By Laurel Spector (21-22)
Due to the 2020 coronavirus pandemic and accelerating technological advancements, many organisations have shifted to a remote style of employment. The pandemic made a permanent change to the way many businesses will operate forever, as all the benefits of remote working surfaced. For individual employees the positives of remote work include a more flexible lifestyle and less time/cost commuting to work. On a business level, organisations no longer needed provide their employees with office spaces, which can be costly, and could hire candidates from a more diverse background as the talent pool increased.
However, because of the shift, organisations must figure how to manage employees on a telecommuting basis and maintain their well-being, stability, and productivity. Two central types of remote work emerged, being synchronous remote work and asynchronous remote working type. A remote employee who works in synchronous style has set hours they log into telecommuting platforms (i.e. Zoom, Slack, Microsoft Teams) and are expected to respond immediately. For example, a remote worker who has consistent, daily scheduled meetings works synchronously. Conversely, one who works asynchronously has more flexibility of choosing their own work hours and are not expected to respond to work demands immediately. A freelance worker is an example of an asynchronous worker—they create work hours that best fits their lifestyle and not required to work simultaneously with others.
To represent the vast new population of remote workers, there are new factors being studied in Industrial Organisational Psychology. Traditionally, organisations study factors that can affect employee and organisational outcomes, such as well-being, job satisfaction (an employee’s overall attitude and feelings towards their job), and turnover intention (how much an employee thinks about wanting to leave their current employment). These organisational outcomes are normally studied along with factors within the work (i.e. work stress, job control) to see how they can negatively or positively impact the outcomes.
Remote work has created new factors that affect how employees view and complete their jobs. One new factor that can impact organisational outcomes is referred to as workplace telepressure, or the impulse and preoccupation for employees to immediately respond to work tasks. This is issue especially influential within remote workers because of the heavy use of technology. The nature of remote work has employees rely on telecommuting platforms for completing work tasks. Remote employees with high levels of telepressure struggle to separate work demands and personal relaxation. The constant thoughts about work tasks are a problem because it prolongs feelings of work stress (Barber et al., 2019).
Traditionally, when studying remote work, it is compared to hybrid and in-person style of work. The aim of study was to have a sample taken from only fully remote workers and compare how the different styles (asynchronous and synchronous) can impact work outcomes. This study adds information to past studies that found general connections between telepressure and the organisational outcomes (job satisfaction and turnover intention). Additionally, explores if asynchronous or synchronous remote work type is more beneficial to both the employee and organisation.
To conduct this study, an anonymous survey was distributed over the course of three weeks across social media platforms (LinkedIn) and professional networks. Only fully remote workers could qualify for the survey, excluding hybrid and in-person workers. A total of 146 remote employees participated in the survey, where they completed the telepressure scale, job satisfaction scale, turnover intention (TIS-6) scale, and demographics (age, education, gender, income satisfaction, and country of residence). These data showed participants were mostly female, an average age of 39, had a university degree, and resided in a western country.
To clean and analyse these data, the statistical program RStudio was used. First, an analysis was completed to see if there is a relationship between telepressure levels affecting job satisfaction and turnover intention. Secondly, added in remote work type to explore if the different types (synchronous or asynchronous) of remote work affects employees’ relationship with their jobs. Other connections within the data were also examined to find more valuable findings.
The results discovered that remote employees’ telepressure levels do cause turnover intention levels to change. This means that the more remote employees think about work tasks during off work hours and feel the need to instantaneously reply, they are more likely to move to a different organisation. However, whether an employee works asynchronously (the more independent remote work style) or synchronously (set, scheduled work from home hours) made no substantial difference in how much they think about leaving their current organisation. Additionally, it was discovered that telepressure does not significantly change a remote employees’ job satisfaction. In other words, how much employees think about work tasks off hours does not have a major effect on how much they are satisfied with their job. Working either an asynchronous or synchronous style of remote employment does not influence the satisfaction levels either.
This present study added to necessary research to better understand the population of remote workers. The study explored how the different types within remote work could affect people who work from homes’ behaviours. This is important to study so organisations know which style is more beneficial to the organisation and their employees. It also supports past bodies of research that found employees who have high telepressure are more willing to leave their current job; the current study adds to this by showing the connection remains within the fully remote workforce.
Organisations can use this information gained to better understand how telepressure and work type affects the behaviours of their remote employees. Organisations should apply this by implementing programs to support lowering telepressure. For example, organisations could aid this by not requiring their employees to send emails unless they are working on the clock. Supervisors and employers could set examples by not sending emails during off work periods. Furthermore, companies could provide their remote workers with separate work phones to limit seeing work demands on their personal device. The second main findings show organisations can implementing either type of remote work should not affect employee outcomes. They can choose synchronous or asynchronous with knowing it should not significantly affect job satisfaction and turnover intentions.